About us

SOLDLY AI LTD is a private limited company incorporated on 29 July 2025 in England and Wales.

Company registration details:

• Company name: SOLDLY AI LTD
• Company number: 16613292
• Registered address: 84 Basement Flat London Road, London, England, SE23 3PA
• Company status: Active
• Former name: CALLDONE AI LTD (changed on 16 February 2026)

Soldly is an AI sales analytics platform that helps businesses grow revenue through in-depth call analytics and real-time team performance control. We provide a technology interface for transcription, call analysis and AI insights.

Agreement between you and the Company

You must be at least 18 years old and have the legal capacity to enter into a binding contract under applicable law. You must provide accurate, complete and current information and keep it up to date.

These Terms govern any use of the Website, whether as a guest, a paying member or otherwise.

Description of the service

The Soldly platform provides the following services:

• Call transcription — automatic conversion of audio recordings into text
• AI conversation analysis — call quality scoring using artificial intelligence
• Team analytics — statistics and reports for the whole team
• Manager analytics — individual performance metrics for each employee
• AI Insights — intelligent recommendations and insights
• CRM integrations — automatic transfer of data into your systems
• Video meeting recording — an AI notetaker that joins your Google Meet, Zoom or Microsoft Teams meetings, at your request or automatically from your connected calendar, to record, transcribe and analyse them

Confidentiality

Your dealings with the Company are strictly confidential. We undertake to protect your data in accordance with the laws of the United Kingdom, the European Union (GDPR) and other applicable jurisdictions.

Unless you tell us otherwise in writing, we will use email to communicate, on the understanding that you are aware of and accept the possibility of third-party access to confidential documents and information.

Your Soldly account

When you create an account on the Website (a "Soldly Account"), you agree not to use a username or email address that belongs to someone else, impersonates anyone, infringes another person's intellectual property or is offensive.

You are responsible for maintaining the security of your Soldly Account and for all activity under it, whether or not you authorised that activity. You will notify us immediately of any unauthorised use of your account.

You may not sell, transfer or assign your Soldly Account to anyone else without our written consent.

Connected third-party accounts

You may connect third-party accounts such as Google Calendar or Gmail. By connecting an account you authorise Soldly to access the data you approve on that provider's consent screen, solely to provide the features you enable, as described in our Privacy Policy. You must have the right to record meetings you send the Soldly notetaker to and are responsible for informing meeting participants where required by law. You can disconnect any connected account at any time.

Pricing and payment

Subscription

Soldly offers several plans billed monthly or annually. Plan details are available on the pricing page of our Website.

Free trial

We provide a free 3-day trial with full access to all features. When the trial ends, payment is charged automatically to the account or card provided at the start of the trial.

Usage-based charges

Call transcription and analysis are charged according to your chosen plan. Amounts spent on transcription and AI analysis are non-refundable. Subscriptions renew monthly or annually depending on your plan. Minutes left on your balance at renewal expire and new minutes are credited according to your plan.

Payment terms

All payments under these Terms are due immediately upon invoice. If payment is not received on time, the Company reserves the right to suspend or restrict access to the Website.

Cancellation and refunds

Because our service performs automated data processing instantly, you expressly acknowledge and agree that:

• once the service is initiated, you expressly request us to begin providing it immediately;
• subscription fees are non-refundable.

You may cancel your Soldly subscription at any time, but cancellation will not affect any accrued rights or outstanding payment obligations under these Terms.

Intellectual property

SOLDLY AI LTD retains all right, title, interest and intellectual property rights in the Soldly platform, AI algorithms, interface design, documentation and all other content and services on the Website ("Content").

Except as provided in these Terms, you must not:

• reproduce, modify, translate or create derivative works from any Content;
• sell, license, sublicense, rent, distribute or copy any Content;
• circumvent or disable any security or technical features of the Content.

Data privacy

Our use of your Soldly Account and of all data and personal information you provide is governed by our Privacy Policy.

Limitation of liability

Nothing in these Terms limits or excludes the Company's liability for:

• death or personal injury caused by the Company's negligence;
• fraud or fraudulent misrepresentation;
• any matter for which it would be unlawful to exclude or limit liability.

The service is provided "as is". The Company does not guarantee 100% accuracy of AI analysis. Analysis results should be used as a supporting tool and not as the sole basis for decisions.

Prohibited use

As a condition of using the Website, you will not use it for any purpose that is unlawful or prohibited by these Terms, or in any way that could damage, disable, overburden or impair the Website.

Third-party websites

Our Website may contain links to third-party resources on the Internet. These links are provided for your convenience. The Company does not control, endorse or monitor the content of any linked sites.

Changes to the services and Terms

The Company may always change the services:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements.

We will notify you of material changes by email or in-app notice at least 30 days before they take effect.

Termination

You may cancel your subscription at any time and export all your data before disconnection. Data is retained for 30 days after cancellation.

The Company may terminate the services if these Terms are breached, if payment is not made within 24 hours, or if unlawful activity is suspected.

General

You agree that no joint venture, partnership, employment or agency relationship exists between you and the Company as a result of these Terms or your use of the Website.

If any part of these Terms is held invalid or unenforceable under applicable law, it will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

Governing law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

Contact information

If you have any questions or concerns, please contact us:

• Company: SOLDLY AI LTD
• Company number: 16613292
• Address: 84 Basement Flat London Road, London, England, SE23 3PA
• Email: info@soldly.ai
• Website: https://soldly.ai